Privacy Policy
Last updated: 9 November 2026
This policy explains how ReelEngineOS ("we") handles personal data when you visit reelengineos.com or buy a ReelEngineOS product.
1. What we collect
- Checkout details: your first name (optional), email, phone number and WhatsApp choice. If you start a checkout and do not finish paying, we keep them and use them only to send you up to three follow-up messages about that order. You can untick the WhatsApp box before paying, and you can stop the messages at any time by replying STOP or writing to support@reelengineos.com.
- Orders: what you bought, the amount, currency, and Razorpay order and payment IDs. Card, UPI and bank details are entered on Razorpay's secure page; we never see or store your full card number, CVV or UPI PIN.
- Page visits: which page you opened, how far you scrolled and which buttons you tapped, with the ad campaign in the link you came from, so we can see which pages and ads work. This is stored without your name or email.
2. Why we use it
- To take payment, deliver your download and send your receipt.
- To help with your order and answer support requests.
- To send follow-up and offer emails about ReelEngineOS products, which you can stop at any time.
- To measure which of our ads led to a sale.
- To show recent purchases on our product pages: only the first name you gave at checkout (for example "Rahul got ReelEngineOS"). We never show surnames, contact details, location or when you bought. To be left out, leave the name blank or write to support@reelengineos.com.
3. Cookies and advertising measurement
We use the Meta Pixel and Meta's Conversions API to measure which of our ads lead to visits, checkouts and sales. In the European Union, the EEA, the UK and Switzerland, they run only if you choose Accept in the cookie bar. Elsewhere they run when you arrive, and choosing Decline stops them. With your permission (or, outside those regions, unless you decline), the steps you take (viewing a bundle, opening checkout, entering your details, opening payment) are sent to Meta with your browser's Meta cookie ids, IP address and browser type, and the details step also sends a hashed copy of your email and phone number. When you buy, we send Meta a hashed copy of your email and phone number and the ad click id from the link you arrived on, so we can measure which ad led to the sale.
4. Who processes it for us
- Razorpay: payments (a payment aggregator regulated by the Reserve Bank of India).
- Supabase: database and file storage for orders and downloads.
- Resend: email delivery.
- Meta: advertising measurement, as described above.
- Microsoft Azure: website hosting.
We do not sell personal information.
5. How long we keep it
Order, payment and tax records are kept as long as tax and company law require (generally 8 years). Unpaid checkout details are kept until you ask us to delete them or we stop following up.
6. Your rights
You can ask to see, correct or delete your data, or withdraw consent, by emailing support@reelengineos.com from the email you used. Some data must be kept by law (for example invoices).
7. Grievance Officer
Grievance Officer (DPDP Act and IT Rules, 2021): Abhijeet Singh Kaushal. Email support@reelengineos.com with the subject "Grievance". We acknowledge complaints within 24 hours and resolve them within 15 days, or sooner where the law requires.