Refund Policy

Last updated: 9 November 2026

1. Digital products are final once delivered

ReelEngineOS products are digital files delivered instantly on screen and by email after payment. Because a digital file cannot be returned, sales are final once the download has been delivered.

2. When we refund

• You were charged twice for the same order.
• The download never reached you and we cannot get it to you after you contact us.

3. How to request a refund

Email support@reelengineos.com with the subject "Refund Request", the email you paid with, your order or payment ID and the reason. We review requests within 5–7 business days. Approved refunds go back to the original payment method within 7–10 business days of approval.

4. Currency and fees

Refunds are issued in the currency you paid in. We are not responsible for foreign exchange differences or charges your bank or card issuer deducts.

5. Chargebacks

Please contact us before raising a chargeback with your bank; we usually resolve issues faster directly.